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You said, we did

We use your feedback to change how we do things and these are detailed in our regular engagement reports

Recent examples include:

You said...

We did...

This means...

Some of you are concerned about changes in local services such as phlebotomy and the awareness of local people of e-consult and online prescription requests

An engagement programme is being planned to have further discussions with people to see what the concerns are and identify if and how they can be addressed

The findings from the engagement programme will be used to determine future plans, including communications, for these services

The changes to the Integrated Primary Care Access Service hub sites following the pilot need to be looked at

Changes have been made in light of the feedback received and an engagement programme will be undertaken to seek local people’s views further

The findings from the engagement programme will be used to determine the final future model 

The waiting times for audiology are too long

A number of actions are being taken to address the issue with the provision of audiology being reviewed in the near future

The review will determine how audiology services are provided effectively in the future