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You said, we did

We use your feedback to change how we do things and these are detailed in our regular engagement reports

Recent examples include:

You said...

We did...

This means...

You find it confusing to know which service to use when you need urgent care or advice

Updated our Urgent Care Guide detailing local services and when to use which one 

The guide is available on our website and printed copies are being produced and will be available in public places such as GP practices across the area shortly. We are also working with mental health service users to develop a Mental Health Urgent Care Guide

We should work more closely with the voluntary sector

We have worked with the voluntary sector to start to develop an approach to do this

This approach has been discussed at our Partnership Board meeting

Locality Patient Groups would like to know more about Primary Care Networks (PCNs) including what they are and their role

The PCNs are attending the Locality Patient Group meetings to talk to them about their role and developing future plans in more detail

Locality Patient Group members are also beginning to meet in their PCN groupings to enable more details discussions

You would like to know if any of the issues with medicines supplies are due to EU Exit

There can be stock issues but these are not related to EU Exit. Often it is companies selling their medication to where they can get the best price across the world

Locality Patient Group members will share this information with members who have raised concerns. Information is also available on the national website

You were not aware of the recent national changes to over the counter medications

The CCG has provided each GP practice with posters and leaflets to display

Locality Patient Groups will check with their GP practices

You had concerns about the confidentiality of patient information through the electronic prescribing system

Information is shared securely through NHS IT systems which are fully compliant with data protection requirements

Locality Patient Groups will share this information with members who have raised concerns