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You said, we did

We use your feedback to change how we do things and these are detailed in our regular engagement reports

Recent examples include:

You said...

We did...

This means...

Some concerns have been raised about the changes to the Integrated Primary Care Access Service hub sites following the pilot

Changes have been made in light of the feedback received and an engagement programme is currently being undertaken to seek local people’s views further

The findings from the engagement programme will be used to determine the final future model

Patient representatives have asked if the Primary Care Networks (PCN) Clinical Directors meet regularly

The PCN Clinical directors meet on a regular basis

Best practice and ideas around PCN and service development are shared and discussed

Patient representatives have raised concern that care homes do not receive a domiciliary chiropody service

To receive domiciliary treatment the patient must meet the criteria for the podiatry service and :

  • Be unable to leave the house unless in an emergency
  • Always receive home visits from their GP when unwell as unable to leave the house
  • Suffer from agoraphobia or other conditions that prevent them leaving the house

GP practices are aware of the criteria and refer patients accordingly

A Councillor has raised concerns that patients cannot be referred for adapted insoles and are advised to go privately which can cost between £150 and £600

Solent NHS Trust who provides the service is commissioned to provide one pair of insoles for patients who meet the access criteria for the podiatry service

We have raised this with the Trust and asked it to ensure its staff is aware of the service provision and criteria