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You said, we did

We use your feedback to change how we do things and these are detailed in our regular engagement reports

Recent examples include:

 

You said

 

We did

A Locality Patient Group has raised concern about the amount of notice given when Portsmouth Hospitals NHS Trust is advertising engagement events and opportunities to support with quality initiative’s, such as ward inspections

 

We have shared this feedback with the Trust. The Trust has also shared details of how individuals can join their register to receive details of events directly

Locality Patient Groups have raised some concern about the promotion of practice online services and how each practices tells its patients which system(s) it has and which functionality

 

The CCGs have been helping practices to promote these, for example e-consult, and will continue to do so. Each Patient Participation Group will also raise any local concerns with their practice

Locality Patient Groups have reported issues with electronic prescriptions, with prescriptions being lost in some cases

 

There have been issues with the system, including an increase in demand, which are being resolved, including recruiting pharmacists who will manage the requests

Concerns have been raised about the availability of mental health services and assessments

 

The CCGs and local provider have held a series of workshops which include service users, community staff, primary care staff and the voluntary sector. Work is now underway to understand the themes from these and determine how services can be developed