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Information for the public: Please seek alternatives to ED for minor injuries and illnesses

For the latest information about alternative urgent care services click here.

Pharmacies open over Christmas and New Year? Click here

Health advice for parents: click here to go to the Wessex Healthier Together website for lots of useful advice and tips about health care for children.

Find out about the 7 important ways you can help us help you this winter - protecting yourself, your friends and family and the NHS.

Organisations across the NHS continue to do all they can to manage demand for services while reducing the risk of COVID-19 transmission. We are reminding people that if you have a minor injury or illness, please do not attend the Emergency Department (ED) at Queen Alexandra Hospital (QA). Use one of the options below –there is alternative help available 7 days a week.

Social distancing measures remain in place that reduce our waiting space so please only attend if it is an emergency. You may be redirected to an alternative service if you attend ED with a minor injury or illness.

If you need urgent care but it’s not a life-threatening emergency contact NHS 111 First & an advisor will direct you to the right service. This could be your GP, a pharmacy, minor injuries unit or urgent treatment centre, or a time slot to attend our Emergency Department if needed. You can access 111 online here.


Use one of the facilities listed below, but you are advised to phone first before attending.

St Mary’s Urgent Treatment Centre, Milton, Portsmouth 
Open from 7.30am to 10pm weekdays and 8am – 10pm weekends 

Petersfield Community Hospital Minor Injuries Unit 
Open seven days a week from 8am to 5.45pm 

Gosport War Memorial Hospital Minor Injuries Unit 
Open seven days a week from 8am to midnight.

These urgent treatment centres and minor injuries units can help with a number of conditions including:

  • Cuts and grazes, infected wounds
  • Broken bones or fractures, sprains and strains
  • Bites and stings
  • Minor head injuries
  • Minor eye problems

If you are not sure what to do contact NHS 111 where clinical experts will help you find the right care for you, at the right time and in the right place.

In most instances this will save you time and if you are assessed as needing urgent help a timed appointment at ED can be booked for you.


Phone your GP practice or use the econsult or alternative online function on your practice website. You can also go to a local high street or supermarket pharmacy and seek advice there. Or if you are not sure, contact NHS 111


Our Emergency Department remains open but it is for serious and life threatening conditions. If you or someone you know is experiencing a medical emergency you/they can still attend our ED or alternatively please dial 999.

Medical emergencies can include:

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions.

Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.


If you have symptoms of COVID-19 (a high temperature or a new, continuous cough), please do not attend the Emergency Department or any of these other services. Check what to do here.

Thank you.

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