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Urgent and emergency care

Objective three

We will ensure a range of easily accessed and responsive urgent and emergency care to support people in a crisis, so that if you need this type of help you'll know where to go; that you'll be seen quickly; and your needs will be understood.

Urgent and emergency care remains and important point of access to the NHS for many people.  Local people have told us that getting urgent help can be difficult and the options available are confusing.  Our aim is to deliver this care in the right place at the right time, and to manage and meet demand as required.

To achieve this we want to create a clear route through urgent care for patients.  This means starting with easy to understand 'first ports of call' for illnesses and injuries that need urgent or emergency attention.

We also need your help to make the system work better and we want to ensure you have the right support at home to avoid crises or emergencies.

This will need investment in primary, community and social care services, shifting some hospital-based activities to safe, alternative services close to people's homes.