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'Your Big Health Conversation – GP Services' – share your thoughts

'Your Big Health Conversation – GP Services' – share your thoughts
21 August 2019

GP services are changing and we want your views on the changes – that’s the message from the local NHS as a number of new or updated GP services are rolled out in Fareham, Gosport and south east Hampshire.

The NHS is asking people to share their thoughts by answering questions about eight different services, as part of Your Big Conversation - GP services.

People are invited to share their views on the use of online services, travel, awareness of the services, and what would make people more likely to use the service.

Dr Barbara Rushton, Chair for NHS South Eastern Hampshire CCG said: “Local surgeries are facing significant challenges including difficulties recruiting GPs, the number of GPs due to retire, and increasing patient demand.

“All of those challenges mean our CCGs and local practices are working together to find new ways of providing the services that local people need.

“Some of the changes we have made are intended to offer patients more convenient ways of getting advice and treatment, or more choices. We would really like to hear what local people think so we can determine if any of the services need to change or develop in the future.”

The new approach to providing primary care services across the CCGs (which is flexible, and has been tailored to particular local circumstances) includes changes such as: 

  • Evening and weekend GP appointments for both routine and urgent issues from an Integrated Primary Care Access Service
  • Urgent same day face-to-face or phone appointments in normal hours through practices working together to offer a Same Day Access Service
  • More GP practices carrying out blood tests at their own practice or one nearby
  • Online access (eConsult) – patients can contact their GP through the practice website by completing a simple form, which is then looked at by a GP who will call or email the patient to give advice, arrange a prescription or book an appointment
  • Online appointment booking – patients can book or cancel GP or nurse appointments online
  • Online prescription requests – patients can order repeat prescriptions online
  • Long term condition clinics – where patients have all the different checks for their condition at the same time, in one place
  • Care navigators – trained staff who talk to patients to make sure they are directed to the right person or service to help them.

'Your Big Conversation - GP Services' is being run by the two clinical commissioning groups (CCGs) serving South Eastern Hampshire and Fareham and Gosport, and the Southern Hampshire Primary Care Alliance.

Both CCGs have more information on their websites, including the link to submit views to ‘Your Big Health Conversation’.

To find out more visit: https://www.farehamandgosportccg.nhs.uk/your-big-health-conversation-gp-services.htm or https://www.southeasternhampshireccg.nhs.uk/your-big-health-conversation-gp-services.htm.

Alternatively, you can go directly to the survey asking for your views about GP services at: https://www.surveymonkey.co.uk/r/BigConversationGPServices.

The deadline for all survey responses is Friday, October 4, 2019.