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New integrated primary care service set to go live across Fareham, Gosport and south Hampshire

New integrated primary care service set to go live across Fareham, Gosport and south Hampshire
17 May 2019

A new integrated primary care service  offering routine and urgent appointments in the evenings and at weekends is set to go live across Fareham, Gosport and south east Hampshire next month.

Patients can choose to attend one of five hubs across the area rather than only being offered an appointment at the one closest to them. The service will be available from 6.30pm to 10.30pm on weekdays and from 8am to 10.30pm at weekends and on bank holidays, creating 44,000 appointments per year across the area.

Patients will be able access the service by calling their normal GP surgery in hours or via 111 out of hours.

The new service brings together previous GP out of hours and extended access services into one combined service. It will ensure that patients will benefit from having access to a multi-disciplinary team - including GPs, advanced practitioners, practice nurses and healthcare support workers - rather than one clinician, who could be working alone.  Clinicians working in the service will also have access to patients’ GP record to provide a better, more streamlined service.

Previously the service ran from seven sites. Feedback from patients showed that the pilot service was popular, with high levels of satisfaction. However usage across the seven sites differed considerably and finding GPs to fill rotas across seven sites has proved difficult. This led to risks with healthcare professionals working in isolation and meant some clinics had to be cancelled.

 

Dr Dominic Davis, a Havant GP who is a clinical lead for the Alliance, said: “The new service has been planned on lessons learned from the GP extended access pilot.

 

“It will offer longer opening hours than the pilot, with a greater choice of GPs and other clinicians and health professionals on each site so that patients see the most appropriate person for their needs.

“By consolidating to five hubs the new service will be more robust, resilient and reliable than the pilot project – with more staff concentrated at fewer locations, ensuring that the locations are safe and responsive. It will help ensure that enough staff are available for each shift, which will avoid clinics being cancelled and ensure that appointments are more fully utilised.”

Dr Davis added: “We recognise that some patients will be faced with longer journeys travelling to hubs – but they will be able to access the expertise of a bigger multi-disciplinary team, and for longer hours of operation. 

The locations and the opening times of the GP extended access service, from June 1, 2019, will be:

Site

Opening hours

Fareham and Gosport

Fareham Community Hospital

Monday, Wednesday and Friday – 6.30pm to 10.30pm

Forton Medical Centre, Gosport

Tuesday and Thursday – 6.30pm to 10.30pm

Portchester Health Centre

Saturday and Sunday – 8am to 10.30pm

South Eastern Hampshire

Swan Surgery, Petersfield

Tuesday and Thursday – 6.30pm to 10.30pm

Saturday and Sunday – 8am to 10.30pm

Waterlooville Health Centre

Monday, Wednesday and Friday – 6.30pm to 10.30pm

Saturday and Sunday – 8am to 10.30pm


Sara Tiller, managing director of Fareham & Gosport and South East Hants CCGs said: “The CCG will be regularly monitoring the effectiveness of this service, including the suitability of the geographic locations of the hubs to ensure that people from across the area are able to access the service.

"If we find that these locations are not being well-used or people are struggling to travel to them we will make the appropriate changes”.  The CCG would like to further invite comments and feedback from our local stakeholders and our patient population to inform the review.