Your NHS services are still operating to care for and treat people over this Easter holiday weekend – despite the temporary changes brought in to help tackle the Coronavirus pandemic.
Please remember to stay at home to stay safe and help the NHS save lives.
If you have a high temperature, a continuous cough and think you may have COVID-19, and need care or advice, please contact NHS111 online. Please do not visit your GP practice, pharmacy or any other healthcare venue.
However if you have other health-related issues and need advice and treatment, the majority of GP practices will open on Good Friday and Bank Holiday Monday. On Saturday April 11 and Sunday 12, GP access will be the same as any other weekend.
In particular, if children have periods of prolonged fever, pain or other changes such as prolonged loss of appetite, vomiting, not passing urine, tummy pain and other worrying symptoms, their parent or carer should call their GP surgery for advice as usual.
Dr Andrew Holden, a GP at Petersfield and the primary care lead for NHS Fareham and Gosport and South Eastern Hampshire Clinical Commissioning Groups, said: “If you think you need to be seen, please use your practice’s website to access eConsult for an online consultation or phone to discuss whether you need an appointment.
“People who feel unwell and think they may need a GP appointment should still phone their surgery in the usual way, especially with problems such as like breast lumps, chest pain, and blood in urine.
“Many patients can receive the appropriate advice and support over the phone, with appointments only being arranged for those who really need to see someone face-to-face. This may not be at your usual practice but this will be explained to you when the appointment is made.
“These are exceptional circumstances and the NHS is, as everyone knows, facing major pressures but our staff are still here to help you.
“We know for many people it will be really difficult not seeing family and friends over Easter but there are specialist services available to help you, including a range of mental health support."
As well as most GP practices, the following options are available this Easter.
New helplines are also available to provide information and advice, as well as practical support to frail or vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues.
Dr Holden added: “The NHS is working extremely hard to make sure everyone is able to receive the care they need during these difficult times. The changes in place will help us to do this and local people can help by choosing the right service if they need care over the Easter weekend.
“However, please remember to use our Emergency Departments and/or 999 for life threatening situations such as heart attacks, strokes and serious blood loss. They remain open and able to treat people who need the specialist lifesaving care they provide.”
Specific service information:
Pharmacists are an essential part of the NHS and need your help and support during the pandemic. Please treat staff with respect. They are doing their best to provide you with the medicines and advice you need.
If you have a prescription to collect:
For everyone else, if you are going into a pharmacy in person, follow social distancing rules and the rules put in place by the pharmacy to protect you and their staff. Sales of some medicines may be restricted in quantity by pharmacies to ensure that there is enough for everyone.
Mental health services
In life-threatening emergencies, always call 999.
For urgent mental health support, a new mental health rapid response service has been launched, with calls triaged through the 111 or 999 service. Enhanced web-based mental health support is now available on the online 111 service, via www.111.nhs.uk.
People already using community mental health services should continue to contact their care team as usual. They may receive routine care over the phone or via video-link rather than face-to-face.
Solent Mind (023 8017 9049), which opens from 10am-2pm Monday to Friday, continues to adapt services to provide remote support for both new and existing service users. Their website www.solentmind.org.uk contains a Coronavirus resource hub.
There are also other specialist services in some areas of the county and Isle of Wight.
Urgent Treatment Centres and Minor Injuries Units
Urgent treatment centres (UTCs) and minor injuries units (MIUs) can help with a number of conditions including those below but you are advised to call ahead before attending.
Portsmouth – St Mary’s Urgent Treatment Centre on the St Mary’s Community Health Campus, Milton (0333 200 1822) – 7.30am-10pm weekdays and 8am-10pm weekends. It does not treat babies under six months old so you should refer to yourw local Emergency Department in this instance. Visit https://www.stmarystreatmentcentre.nhs.uk/utc/
Petersfield Community Hospital Minor Injuries Unit (023 82 310595) – open seven days a week from8am to 5.45pm https://www.southernhealth.nhs.uk/services/minor-injuriesunits/
Gosport War Memorial Hospital Minor Injuries Unit (023 92 794753) - open seven days a week from 8am to 11.15pm https://www.porthosp.nhs.uk/departments-andservices/gosport-minor-injuries-unit/96458
Isle of Wight Urgent Treatment Centre, St Mary’s Hospital. Call NHS 111 to make an appointment. Please do not turn up without an appointment.
Lymington - the PHL Lymington Urgent Treatment Centre (01590 663 000), Wellworthy Road, opens from 8am and 9pm, 365 days a year. https://www.phlgroup.co.uk/ourservices/primary-care/lymington-urgent-treatment-centre/
Southampton – the Royal South Hants Urgent treatment Centre (0333 999 7613), on the site of the Royal South Hants Hospital, Brintons Terrace, is currently only dealing with injuries – not minor illnesses. For an updated list of what it treats, visit https://www.royalsouthhantsutc.nhs.uk/