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Concerns, complaints and compliments

South Eastern Hampshire Clinical Commissioning Group aims to commission high quality services. 

Sometimes things go wrong and when they do we want you to tell us about it. We recognise the value that complaints can provide in planning for the future and in improving services for the benefit of the local community.

We are also very pleased to receive feedback and compliments about our work or the quality of health services you have received as a local resident.

Please note, NHS staff have the right to be treated with respect at all times, and will not tolerate rudeness of any kind. This includes aggressive behaviour or comments and swearing. If this is carried out over the phone we support any member of staff’s decision to terminate the call. All instances of physical abuse to any member of staff will be reported to the police as an assault.

Due to the coronavirus (COVID-19) outbreak, South Eastern Hampshire Clinical Commissioning Group has paused the investigation of new and existing complaints. This enables clinical staff, (including GPs, consultants and nurses), to focus on front line patient care.

It also enables our complaints teams to provide vital support to the NHS.

We will continue to review and acknowledge all new complaints and will act upon any concerns about patient safety or safeguarding. However, we will not investigate the complaint or respond until further notice.

All customers awaiting a response to a complaint will be notified that the investigation is on hold.

Some of our offices are not accessible to staff and they are working remotely. If you need to contact the CCG about an existing complaint, please email where possible: FGCCG.SEHCCGcomplaints@nhs.net

If you still need to write to us, please use the address on your acknowledgment letter or alternatively call us on 02392 282081 as our telephone call has been divert to the complaints team. 

We will resume our complaints service as soon as possible. In the meantime, thank you for your patience and understanding.

How to complain - Video

Watch this video (produced by the Parliamentary and Health Service Ombudsman) which uses British Sign Language to give you tips on making a complaint to the NHS in England, including where to get advice and support.

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